StaffPulse Support
We're here to help. Most questions are answered below — if not, send us a message and we'll reply within one business day.
1 business day
Monday–Friday. Critical outages handled out of hours.
Frequently asked questions
How do I reset my password?
Open the StaffPulse app or the web sign-in page and tap "Forgot password". We'll email you a reset link. If it doesn't arrive within a few minutes, check your spam folder or email support@stafpulse.com.
Why does StaffPulse ask for my location?
Location is only requested when you tap Clock In or Clock Out, so we can confirm you're at the workplace. The app does not track you in the background and your location is never used for advertising. See our Privacy Policy for details.
How do I delete my account?
Email privacy@stafpulse.com from the address on your account and we'll delete your account and associated data within 30 days. Business owners can delete the whole business from Settings → Danger Zone.
Where is my data stored?
Your data is stored in our managed PostgreSQL database hosted in the European Union. See our Privacy Policy for the full list of data we collect and how long we keep it.
I'm a staff member — how do I join my company?
Your manager will send you an invite link or invite code. Open the link on your phone (or enter the code in the app) to set up your account.
The app is showing "Out of geofence" when I clock in. What do I do?
Make sure you're physically at the workplace and that location permission is set to "While Using the App". Ask your manager to verify the workplace coordinates are correct in Settings → Locations. You can still clock in if your manager has allowed off-site clock-ins.
Can I use StaffPulse on a tablet?
Yes. The mobile app supports iPad and Android tablets, and the web app works in any modern browser.